Privacy policy

This policy explains how SOUNEZ ("we") handles personal information on SOUNEZ Shop (shop.sounez.com).

What we collect

• Order details: your name, phone number, delivery country, city and address, the products you ordered, and optional email and delivery notes.
• Messages you send us through the contact form.
• Your email if you subscribe to our newsletter.
• Basic technical data needed to protect the store from abuse (we store a one-way hash of your IP address, not the address itself).
• If you accept cookies: analytics and advertising measurement data (Google Analytics, Meta, TikTok) where enabled.

How we use it

• To process, confirm, deliver and support your order.
• To send you order updates if you gave your email.
• To prevent fraud and spam.
• To send newsletters only if you subscribed (you can unsubscribe anytime).

Who we share it with

We share the information needed to fulfil your order (name, phone, address, products, amount to collect) with our fulfillment and delivery partners. We use service providers for hosting, database, email and spreadsheets, who process data on our behalf. We do not sell your personal information.

How long we keep it

We keep order records for as long as needed to provide support and meet legal and accounting obligations, then delete or anonymise them.

Your choices

You can ask to access, correct or delete your personal information by emailing contact@sounez.com. Your cart and recent orders on this device are stored in your browser and can be cleared from your browser settings.