Frequently asked questions
Quick answers about ordering, payment and delivery.
Do I need an account?
No. You can order with just your name, phone number and address.
When do I pay?
When the courier delivers your order. You pay in cash — nothing is charged online.
Who confirms my order?
Our fulfillment partner contacts you by phone or message to confirm your order before it ships. Your order is not confirmed until this happens.
How do I track my order?
After ordering you get a private tracking link (and by email if you gave one). You can also find your order on the Track order page with your order reference and phone number.
Can I cancel or change my order?
Yes, before it ships. Contact us as soon as possible with your order reference.
Why can’t I order some products to my country?
Each product is only offered where our partners can deliver it. Change your delivery country at the top of the page to see what’s available.
How do I contact you?
Email contact@sounez.com, or use the contact form.